Terms & Conditions



The Loyalty Scheme is operated by BaxterStorey Limited, TVP2, 300 Thames Valley Park Drive, Reading, Berkshire RG6 1PT, Registered Number 1962583 (“BaxterStorey” or “we”).

These Terms and Conditions apply to your participation in, and use of the features on offer by the Loyalty Scheme at the location (“Location”) at which BaxterStorey provides catering services to its clients (which, for the purposes of these terms and conditions, is the “Employer”).

The Loyalty Scheme enables you to use the Loyalty Card (the “Card”) and/or The Loyalty App (the “App”) for the collection and redemption of loyalty points/stamps and to potentially benefit from promotional vouchers (“Vouchers”) at participating Locations.  The App and/or the Card will need be registered to your personal account (“Account”) in order to receive the benefit of the loyalty points/stamps and Vouchers (if applicable).

Use of the Card, the App or other features of the Loyalty Scheme will constitute acceptance of these Terms and Conditions which, together with our Privacy Notice, govern our relationship with you in relation to the Loyalty Scheme.

You must be aged 16 or over to participate in the Loyalty Scheme and access any of the features described above.



As an employee of the Employer or another person approved by the Employer, you may hold a Card or may download the App which enables you to participate in the Loyalty Scheme whereby you will collect loyalty points/stamps on purchases made at the Location, and potentially also benefit from Vouchers.

Your Location may be enabled to participate in the Loyalty Scheme via the App alone; or may be enabled for the use of Cards as well.


The App is free of charge and can be downloaded from either Apple or Android App stores or, if available, via a QR code that may be found on marketing material within your participating Location.  Certain mobile devices may not support the App, in which case you will not be able to use it.


If you change mobile devices, you will need to download the App in order to access your information.   The App is only available with an internet connection and any and all charges incurred during your use of the App are subject to your agreed terms and conditions with your internet or mobile provider.

Where there is an option to register for a particular area of the App and you choose or are provided with a user identification code, username and/or password, you should treat this information as confidential.  Each registration is for a single user only.  We reserve the right to disable any identification or password, chosen or allocated, at any time, if in our reasonable opinion we believe you have failed to comply with these terms and conditions.  You are responsible for the security of any passwords issued to you.

The App may be suspended temporarily or permanently and without notice in case of system failure, maintenance or repair or for other reasons beyond our control.  We reserve the right to make changes to the App from time to time, to include the removal, modification and/or variation of any elements, features or functions of the App.

Other than personal information covered under our Privacy Notice, any material you post to the App (where this is possible) shall not be confidential.  We shall be free to copy, disclose, distribute, incorporate and otherwise use any material and data, images, sounds, test and other material embodied in the posting or upload for any purpose.  You must not post any material on the App that is threatening, offensive, discriminatory, blasphemous, in breach of confidence or privacy or any material that could cause any harm to the App through the use of viruses, logic bombs, malicious software, worms or any similar technical misuse of the App.  Any misuse shall be disclosed to law enforcement authorities at our discretion.


If your Location is enabled to use Cards for participation in the Loyalty Scheme, this may be either your Employer’s ID Card or a general scheme card.

Company ID Cards: If your Location enables the Loyalty Scheme via your Company ID card you will need to know what the ID card number is in order to register it.  If in doubt, the department who issued your card will be able to tell you the card number. This is usually the security department. Company ID cards need to be registered on the Website before use.

General Scheme Cards: If your Location enables the Loyalty Scheme via general scheme cards, you can pick one up free of charge from the Location. General scheme cards do not need to be registered prior to use, but any points accrued prior to registration cannot be redeemed until the Card is registered.

Your Card is not a credit or charge card and remains the property of BaxterStorey or the Employer (as agreed between those parties).  The Card must not be sold or traded in any way. You must not loan your Card to any other person, it is for your exclusive use.

You may only use the Card and/or the App at your Employer’s Location(s).  The Card may not be used at sites of our other clients that are participants in similar Loyalty Schemes.  If your Employer has multiple Locations which are participants in the Loyalty Scheme, the use of your Card and/or the App at multiple Locations will be subject to our approval (as agreed with the Employer).


You may cancel your Card and/or delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used.  We may ask you to return or destroy the Card and/or delete the App in accordance with our instructions.

If your smartphone with the App is lost or stolen or if your Card is lost or stolen, you must notify us of this via the email address set out below in paragraph 5 (General).  BaxterStorey will not be liable for any resulting loss of points or Vouchers.

We reserve the right to reject any Cards that become unreadable and also to refuse to redeem any points or Vouchers which have been acquired where the Card has, or the balance of points have been acquired, or is suspected to have been acquired, via theft, fraud or any other means that are not in accordance with our Terms and Conditions. If your Card is lost or stolen, BaxterStorey will not be liable for any resulting loss.



If you choose to use a combination of the Card and the App, points/stamps collected will be accrued to one Account if the Card and App are correctly registered to that same Account.

Loyalty points/stamps can be accrued and redeemed against certain purchases made at the Location(s).  We reserve the right to restrict the products against which loyalty points/stamps may be redeemed at our discretion (and as may be advised to us by the Employer).  Please ask a BaxterStorey employee at the Location for more information.

Points/stamps cannot be accrued or redeemed against any functions.

The points/stamps will be earned at the time of purchase, provided the Card or the App is presented at the point of sale.  If the loyalty terminal is not working and/or if our systems are down due to an event beyond our control, you should still be able to accrue points/stamps.  However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem points/stamps against your current transaction.  If you forget your Card or the App we cannot add points/stamps to your Account at a later date.

Points/stamps will accrue on the entire transaction (provided no excluded items are being purchased).  Points/stamps can only be collected against purchases where a till and card reader is present. An Account can hold an unlimited number of loyalty points/stamps.

You can check how many points/stamps you have and also redeem points/stamps at the Location.  You can also check the number of loyalty points/stamps you have collected by visiting the App and/or the Website.

You will earn a specific number loyalty points/stamps for each complete pound (£1) spent as may be advised to you at the Location.  You can only earn a maximum of 1000 points per transaction. We may, however, change the number of points/stamps you can collect and will display notices at the Location, should that happen.

You will only be able to redeem your loyalty points/stamps against purchases made at the Location(s). Each point has a redemption value of 1 pence (1p). The number of points used will be deducted from your Account.

When using your points to make a part of full payment, all available points must be redeemed against the purchase.

If you have a discrepancy regarding the number of points/stamps on your Account, we may require you to provide receipts as proof of purchase to back up any claim.  If the evidence is satisfactory (to us), we will change the points/stamps allocated to the applicable Account to reflect the correct position.

We will not exchange points/stamps for cash and reserve the right to remove from your Account any points/stamps that have not been redeemed for over 12 months.



At participating Locations, your Card / App may also be used for a Cashless System. You can ask at the Location(s) whether the Location offers a Cashless System. To use the Card / App for the Cashless System, the Card/App will need to be registered prior to use by visiting the Website.

There is no minimum amount that can be loaded on to your Account and it is your responsibility to ensure that the figure entered for authorisation is correct. The Card can be topped up online using a credit or debit card and sometimes manually at your Location. You can check your balance online via your Account or at the Location. There is also the ability to auto top up your Account from a nominated credit or debit card. You can choose the minimum and top up values on your Account, and the nominated credit or debit card will be charged automatically back to the top up value when the balance on your Account falls below the minimum value. You will only be able to redeem your pre-paid credit against future purchases at participating Locations of your Employer. The transaction total will be deducted from the balance on your Account. By using the Cashless System, you will still automatically accrue loyalty points on your Account on valid purchases made. You can cancel your Card by returning it at the Location.



At participating Locations, you may be able to order certain products online, with products to be collected by you from the Location via the Click & Collect system. You will collect loyalty points on purchases made via the Click & Collect system. If you would like to use the Click & Collect system, you will need to be registered with an Account. Payments may be made using any of the methods listed at our checkout screen, which may include paying online at the time of booking or at the time of collection via normal methods of purchase available at the Location (which may include the Card or App or Cashless System). The acceptance of orders for the products shall be at the entire discretion of BaxterStorey. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed. Up until this point, we may decline to provide you with the products without giving any reason. In the unlikely event that the goods ordered are not available, you may choose equivalent product(s) of the same value or we will refund any amounts already paid by you. Unless otherwise stated in writing the prices quoted by BaxterStorey on the Website are inclusive of VAT and any other applicable taxes.



BaxterStorey can cancel or withdraw the Card, the App and/or the Loyalty Scheme (whether in relation to your Employer or generally) for any reason at any time. In such circumstances, we will endeavour to provide you with as much written notice as possible.

We may also change these Terms and Conditions as is necessary by updating them on our Website.  You should therefore check the Website from time to time to review these Terms and Conditions, because they are binding on you.

Any graphics, artwork, information, trademarks, audio or video (the “Intellectual Property”) are either our property or licensed to us by a third party.  You may only use the Intellectual Property for your personal non-commercial use, unless you otherwise have our prior written approval.

We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control.  To the extent permitted by law, but excluding liability for death or personal injury caused by our negligence, fraud or misrepresentation, we will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort, contract or otherwise) in connection with the App, Cards, Website or the Loyalty Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, the Website or otherwise connected with the Loyalty Scheme.  To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in the Loyalty Scheme.

We do not accept any responsibility for any errors or omissions on the App and/or the Website and we may make changes to the Material on the App and/or the Website in our sole discretion.  In particular, we do not represent nor warrant that the App and/or the Website will be error free, free of defects or harmful components, or that defects will be corrected.

We may transfer the benefits of these Terms and Conditions to a company in the same group as BaxterStorey and if we do so, your rights will not be affected in any way.

These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English Courts.

Please retain these Terms and Conditions for your records. If you have any queries about the Loyalty Scheme or about these Terms and Conditions, you can write to us at BaxterStorey Limited, TVP2, 300 Thames Valley Park Drive, Reading, Berkshire RG6 1PT, Registered Number 1962583.

Privacy Policy


BaxterStorey Limited is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

  1. the personal data we collect about you;
  2. how we look after your personal data when you visit our app (regardless of where you visit from);
  3. with whom your personal data might be shared; and
  4. your privacy rights and how the law protects you.



BaxterStorey Limited is the controller and responsible for your personal data (collectively referred to as “BaxterStorey Limited”, “we”, “us” or “our” in this Privacy Notice).



Personal data provided by you

We may collect personal data about you when you:

  1. register with the Loyalty Scheme;
  2. purchase or make payments for any of our products or services;
  3. contact us in relation to the Loyalty Scheme;
  4. post material to our app;
  5. complete customer feedback or surveys; and
  6. participate in competitions relating to the Loyalty Scheme.

The personal data collected in the above manner will include your:

  1. full name;
  2. email address;
  3. telephone number;
  4. payment details;
  5. date or birth;
  6. purchase history; and
  7. the location which you would like to receive notifications / promotions about (if you have given your consent to receive such notification / promotions).




We collect information about you so that we can:

  1. identify you and manage your account with the Loyalty Scheme;
  2. process any orders for goods and/or services which you make with us;
  3. assist you with your queries in relation to our business and/or the Loyalty Scheme;
  4. conduct research, statistical analysis and behavioural analysis;
  5. carry out customer profiling and analyse your purchasing preferences (although this is only ever done in an anonymised manner and will not identify you specifically);
  6. detect and prevent fraud;
  7. customise our app and its content to your particular preferences;
  8. notify you of any changes to our app or to the Loyalty Scheme which may affect you;
  9. carry out security vetting; and
  10. improve the Loyalty Scheme.


We may wish to send you information by email, telephone, text message (SMS) and push notification about our products and services, competitions or prize draws and special offers which may be of interest to you.

We will only send you marketing messages when you tick the relevant consent box when you register for the Loyalty Scheme or if you specifically let us know at any time in future that you would like to receive such messages.  If you have consented to such receive marketing from us in either of the above ways, you can change your mind at any time by using the unsubscribe link on each of our emails

Even if you choose not to receive marketing messages from us or you ask to be unsubscribed, you can still use the app and collect points under the Loyalty Scheme.



We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is essential in order do that.

​As an essential part of being able to provide our services to you, we may share your data with the following categories of third parties:


  1. service providers that help us to run and manage our Loyalty Scheme such as Bluerunner Systems Ltd who provide us with the app functionalities and back office functionalities to run this Loyalty Scheme and JUDO/Worldpay who provides the functionality to take payments via the Loyalty Scheme;
  2. service providers that give us the ability to send email, text message (SMS) and mobile app push notifications to you;
  3. professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
  4. law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  5. third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.  If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Notice.




To protect your information we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

​All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

​In addition to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

  1. access to personal data is strictly restricted to those employees who need access this information as part of their role;
  2. we store your personal data on secure servers;
  3. information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you); and
  4. payment details are encrypted




​We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.



All information you provide via our app is stored on our secure servers within the European Economic Area (“EEA”).  If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Notice accordingly.

​When you link to one of our social media sites via our app, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy notice carefully.



The right to access information we hold about you

At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased​

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing.

The right to data portability​

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.

For your security we may need to verify your identity before we process your instructions above.



Use of cookies

A cookie is a small text file which is placed onto your device when you access our app. We may use cookies on this app to:

  1. recognise you whenever you visit our Loyalty Scheme app (this speeds up your access to the app as you do not have to log in each time);
  2. obtain information about your preferences, online movements and use of the internet;
  3. carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
  4. make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this app. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent to cookies

If you visit our app when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Notice. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this app. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.



Our app may provide links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible.  If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully.



If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office directly.  Further information, including contact details, is available at https://ico.org.uk.



​We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the app.

Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.

This Privacy Notice was last updated March 2019